March 24, 2020
Tai Chi Acupuncture & Wellness Center
COVID-19 Update
March 23, 2020
At Tai Chi Acupuncture & Wellness Center, we continue to monitor the COVID-19 situation very closely. The health and wellbeing of our clients, staff, and practitioners are our highest priority.
As we navigate through these challenging times, we will be guided by the need to keep our community safe and in good health, while also being socially responsible.
As many of you are probably aware, on March 23 rd, the Governor of Massachusetts asked “non-essential” businesses to close their doors for the time being. As a result of this, Tai Chi Acupuncture and Wellness Center will continue to pause all yoga programs, classes, workshops, and any non-medical activities we offer. Acupuncture services will remain open in an effort to serve those seeking non-virus related medical attention.
As the COVID-19 situation progresses we have put in several safeguards and cleaning standards to protect our Acupuncture patients, practitioners, and staff. In an effort to practice social distancing, we have spaced client appointments farther apart, we have limited the staff in the office to only essential personnel (while paying others to work from home), and we are taking clients directly to private rooms, so there is no loitering in waiting rooms. Rooms are thoroughly disinfected between patients, and we have implemented a stringent office-wide disinfectant protocol. We are doing this in an abundance of caution to protect all parties. We do ask that if any client has flu or cold-like symptoms, or has been exposed to someone with COVID-19, they postpone a visit to our facility. It is critically important that we remain socially responsible and help to slow the spread of this virus. We ask that you please help to keep our staff and practitioners safe so that they can provide the quality care you have come to expect from us.
While this pandemic is unprecedented, we are prepared for this challenge and will continue to monitor the situation daily. If anyone has any questions or concerns, please feel free to call the office. We are happy to answer any questions or deal with any concerns you might have. If no one answers, please keep in mind, we are working with limited staff and may miss calls from time to time. We will return any messages as soon as we can. Please check back periodically for updates as we manage this evolving situation.
As we face this global issue, we remain upbeat and committed to providing quality care for our patients. Our vision to create healthier happier people is still at the core of who we are. We thank all of you for sticking with us through these difficult times and thank you in advance for your cooperation. We will get through this together.
Sincerest thanks,
The Tai Chi Acupuncture & Wellness Team
Please call our office or use the Contact Form below to make an appointment or to inquire about how our wellness centers can help you.
You can now also search for, and book, massages and returning acupuncture visits from a computer or mobile device through our Online Booking System below.
* Patients are seen by appointment only. Please call us during normal business hours to schedule your appointment at any one of our locations. Advanced calling allows you to reserve a time and date that works best for you.
* Online Booking for Massage and Returning Acupuncture Clients: You may now book your second appointment on your PC and mobile devices via our online booking system below. Please double check your location to see that you’ve reserved your spot at the correct center as we now have two; Medford and North Reading.
* First time acupuncture clients will still need to call the office to book their first appointment.
* Please check with the office when you make your appointment, as some Services are dependent on location and availability.
Tai Chi Acupuncture and Wellness Center, LLC is pleased to announce that our online booking system is now operational. Clients can now search for, and book, acupuncture and massage visits from a computer or mobile device.
In order to book an appointment online you will be required to provide your billing information. We will not bill your credit card until the time of visit however.
***Credit card information will be saved, and appointments that are cancelled within 24 hours will be billed $35 (Late Cancellation Fee) to the card provided due to our cancellation policy.
***If using a voucher, gift card or some kind of promotion to book an appointment, a credit card will be asked for in order to secure an appointment, but will not be billed.
Due to a very busy schedule, only certain times will be open for online booking for acupuncture… if there is no time available that works for you, please call the office and we will do our best to accommodate.
If you do not have a credit card, please call the office for assistance with online booking.
Acupuncture appointments must be booked online at least 12 hours in advance. If you are trying to book an appointment within 12 hours, please call the office for availability.
Massage appointments must be booked online at least 24 hours in advance. If you are trying to book an appointment within 24 hours, please call the office for availability.
*** Appointments can not be changed or cancelled within 24 hours.
*** Please make sure you select the correct center location to book your appointment.
In order to book an appointment online you will be required to provide your billing information. We will not bill your credit card until the time of visit however. If you do not have a credit card, please call the office for assistance with online booking.
Acupuncture appointments must be booked online at least 12 hours in advance. If you are trying to book an appointment within 12 hours, please call the office for availability.
***Appointments can not be changed or cancelled within 24 hours.
***Please make sure you select the correct center location to book your appointment.
***Credit card information will be saved, and appointments that are cancelled within 24 hours will be billed $35 (Late Cancellation Fee) to the card provided due to our cancellation policy.*See below
Your appointment time is reserved solely for you, consequently, a 24-hour cancellation policy applies to your appointment. You may leave a message on our voice mail system at any time of day to cancel your appointment, and it will date and time stamp your call. If you are unable to cancel your appointment 24-hours in advance, a cancellation charge for $35 fee will apply. We will make exceptions for emergency situations, but you must call one of our clinics to request a cancellation.
Please do your best to arrive on time for your appointment. If you find that you are running late, please call the clinic to let your practitioner know and we will do our best to accommodate you, depending on schedule availability. Depending on the practitioner schedule, you may be asked to reschedule your appointment. If you would prefer, feel free to call any of our clinics to schedule your appointment.