December 01, 2020
Dear Patient,
This statement is to communicate with you regarding the Coronavirus (COVID-19) and to share the actions we are taking to support the well-being of our staff and patients.
Your health and safety are top priority for us, and with concerns of Coronavirus, we want you to know that we are committed to doing our part to keep both our patients and staff healthy. We continue to monitor the spread of the Coronavirus and are keeping a close eye on official information including guidance published by the CDC and the WHO.
*** To keep everybody safe, all patients will have their temperature taken upon arrival and will also be asked to sign a COVID-19 waiver. If you have a temperature of 100.0 or higher, we will ask that you leave and reschedule your treatment when you are fever free for 24 hours as well as remaining free of any other symptoms of illness. ***
Following best practices, we continue to thoroughly disinfect our space and our equipment/furniture with medical-grade, non-toxic cleaning solutions before and after each patient. We have added frequent disinfection of high contact surfaces and areas in our clinics. UV air purifiers have been added to the treatment rooms as an additional precaution to keep our staff and patients safe. Employees are all expected to complete Blood Borne Pathogen Certification upon hire and to renew the certification yearly. Our increased sanitation and hygiene procedures for our staff members include washing and disinfecting hands before, during and after each patient and wearing masks.
In addition, we are taking proactive, preventative measures to protect against exposure to the virus by encouraging patient education and hygiene:
- Masks are required upon entry and must be properly worn during the entire treatment and while in the clinic.
- Adding hand sanitizing supplies to many areas of our wellness center including the front desk, waiting area and treatment rooms for patient use. Please use them upon entering our space or wash your hands before your treatment.
- Clear and frequent communications with our teams in the wellness center to be aware of all CDC and WHO updates and instructions.
We want every patient to feel safe coming to our center AND we want you to do your part also. Please call us if you are not feeling well as we want our patients to stay home if they are feeling sick. Please be mindful of our cancellation policy as we will be taking each call on a case by case basis. We are a small business and our main concern is the health and wellbeing of our patients.
Please feel free to contact us at any time with any questions or concerns.
Sincerely,
Tai Chi Acupuncture Management Team
Please call our office or use the Contact Form below to make an appointment or to inquire about how our wellness centers can help you.
You can now also search for, and book, massages and returning acupuncture visits from a computer or mobile device through our Online Booking System below.
* Patients are seen by appointment only. Please call us during normal business hours to schedule your appointment at any one of our locations. Advanced calling allows you to reserve a time and date that works best for you.
* Online Booking for Massage and Returning Acupuncture Clients: You may now book your second appointment on your PC and mobile devices via our online booking system below. Please double check your location to see that you’ve reserved your spot at the correct center as we now have two; Medford and North Reading.
* First time acupuncture clients will still need to call the office to book their first appointment.
* Please check with the office when you make your appointment, as some Services are dependent on location and availability.
Tai Chi Acupuncture and Wellness Center, LLC is pleased to announce that our online booking system is now operational. Clients can now search for, and book, acupuncture and massage visits from a computer or mobile device.
In order to book an appointment online you will be required to provide your billing information. We will not bill your credit card until the time of visit however.
***Credit card information will be saved, and appointments that are cancelled within 24 hours will be billed $35 (Late Cancellation Fee) to the card provided due to our cancellation policy.
***If using a voucher, gift card or some kind of promotion to book an appointment, a credit card will be asked for in order to secure an appointment, but will not be billed.
Due to a very busy schedule, only certain times will be open for online booking for acupuncture… if there is no time available that works for you, please call the office and we will do our best to accommodate.
If you do not have a credit card, please call the office for assistance with online booking.
Acupuncture appointments must be booked online at least 12 hours in advance. If you are trying to book an appointment within 12 hours, please call the office for availability.
Massage appointments must be booked online at least 24 hours in advance. If you are trying to book an appointment within 24 hours, please call the office for availability.
*** Appointments can not be changed or cancelled within 24 hours.
*** Please make sure you select the correct center location to book your appointment.
In order to book an appointment online you will be required to provide your billing information. We will not bill your credit card until the time of visit however. If you do not have a credit card, please call the office for assistance with online booking.
Acupuncture appointments must be booked online at least 12 hours in advance. If you are trying to book an appointment within 12 hours, please call the office for availability.
***Appointments can not be changed or cancelled within 24 hours.
***Please make sure you select the correct center location to book your appointment.
***Credit card information will be saved, and appointments that are cancelled within 24 hours will be billed $35 (Late Cancellation Fee) to the card provided due to our cancellation policy.*See below
Your appointment time is reserved solely for you, consequently, a 24-hour cancellation policy applies to your appointment. You may leave a message on our voice mail system at any time of day to cancel your appointment, and it will date and time stamp your call. If you are unable to cancel your appointment 24-hours in advance, a cancellation charge for $35 fee will apply. We will make exceptions for emergency situations, but you must call one of our clinics to request a cancellation.
Please do your best to arrive on time for your appointment. If you find that you are running late, please call the clinic to let your practitioner know and we will do our best to accommodate you, depending on schedule availability. Depending on the practitioner schedule, you may be asked to reschedule your appointment. If you would prefer, feel free to call any of our clinics to schedule your appointment.